MaltaMedia.com

Air Malta announced today that it has upgraded its customer services at its Cargo department. The changes are intended to offer an improved service level to the airline’s cargo customers particularly freight forwarders and shippers whilst increasing efficiency. As a result of these changes Air Malta started providing a one stop shop premises, simplified its operations and pricing structures and integrated its reservations and customer care units.

A new cargo sales shop was opened this week and customers now have one common telephone number to contact both reservations and customer care. Cargo rates have also been revised and benchmarked with competition to reflect current market conditions whilst the working environment has also been upgraded to provide a friendlier setup both for customers and staff members.

Commenting on this project Peter Davies, Chief Executive of Air Malta said, “Air Malta’s Cargo services are essential to the success of Maltese businesses. Our strategic location at the centre of the Mediterranean between Europe, North Africa and the Middle East gives us a unique opportunity to transport freight either passing through or originating from Malta. The changes we are announcing today are a result of several discussions and meetings we have had with our trade partners, freight forwarders and shippers and also our staff who gave us valuable feedback to simplify, upgrade and offer an improve customer experience.

“This initiative is one of over 160 exciting projects we have embarked on to restructure the airline. It is a win-win situation both for our customers and our staff and we are confident we can reposition our cargo services not only to provide a better personalised service to our customers but also for cargo to become a keystone in Air Malta’s financial turnaround. We look forward to continue improving on our cargo services in the near future,” concluded Mr Davies.

Air Malta carries more than 7,500 tonnes of cargo each year and is authorised to carry just about any type of cargo from tuna to livestock, pharmaceuticals to microelectronics not only on Air Malta flights but also on leased specialised freighter aircraft. The department is also responsible to carry mail to and from Malta and offers courier services and warehousing facilities.

Customers wishing to contact Air Malta’s Cargo reservations and customer care units can now call on number +356 2299 4444 or e-mail cargocustomercare.airmalta@airmalta.com, or cargo.reservations.airmalta@airmalta.com.